TERMS & CONDITIONS
MA Publications is committed to protecting your privacy and to do it’s upmost to ensure that all personal and transactional information is protected to the highest standards. We do not store any credit/debit card details.
Information that you supply is held securely and strict security procedures are followed to prevent unauthorised access. We will not sell, trade or rent your personal information to others. We confirm we will not release your Personal Information to any other company outside MA Publications for mailing or marketing purposes unless you authorise us to do so.We keep your details on file for five years from when your last order was made with us.
We may collect and process the following data about you: Details of transactions you carry out through our website and of the fulfillment of your orders; information that you provide by filling in forms on our website, including, but not limited to, information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding our website ; and details of your visits to our website; including, but not limited to, traffic data, location data and the resources that you access.
We do not store credit card details nort do we share financial details with any 3rd parties.
Uses made of your information
We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.
We may also use the details provided to send you further information on our products and services, to keep you up-to-date on new products and promotional offers you may be interested in or for research purposes. If you prefer not to be contacted by us you have the right to ask us not to process your personal data for marketing purposes. Please email our Data protection officer to update your preferences.
You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting Sophie Elliott our Data Protection Officer, Her contact email is email@example.com.
You should be aware that if we are requested by the Police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.
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GDPR / Other
All payment details are destroyed at the point your order is confirmed, however we will keep a record of your order details (name, address, telephone number, order history etc.) to facilitate your subscription/order. We will keep these details securely until you request deletion. You can request all information we hold on you at any time free of charge. We will contact you via email/post upon renewal and/or expiry of your subscription. You will only recieve email communications from us if you have previously subscribed to our email contact list for Model Aircraft or our other related products.
You may unsubscribe at any time - please click the link at the base of any of our emails or email firstname.lastname@example.org stating your name and address/email.
We will contact you from time to time via email/post regarding offers that we feel may be of interest to you.
To opt out of this communication, please email email@example.com.
You can also unsubscribe from all future email correspondence by clicking the unsubscribe button at the base of our emails.
Postal rates are based on weight and charged at cost current to Royal Mail.
Most post is sent by 2nd class.
Expected delivery time 3/4 working days.
Most post is sent by Airmail.
Expected delivery time to Europe is between 7-10 working days.
REST OF WORLD
All post is sent by Airmail.
Expected delivery time 7-14 working days
All post is despatched within 5 working days of receipt of order. Usually the next day.
PLEASE NOTE FOR LARGER ORDERS OR ORDERS REQUIRING SIGNATURES PLEASE CONTACT US DIRECTLY.
firstname.lastname@example.org - it may be more cost effective to use a courier than the Royal Mail for orders of more than 10kg.
Please contact us if you wish to place a large order, it may be more cost effective to organise this by courier.
Maximum delivery time for all orders is 28 working days.
If you have any queries relating to postal charges or delivery times then please contact email@example.com and someone will be happy to help.
Orders received before 2pm will be despatched the same day, orders after 2pm will be despatched the next working day.
UK orders have an estimated delivery time of 3-5 days, International orders have an estimated delivery time of 7-14 days.
If your order does not arrive after 28 working days, please contact firstname.lastname@example.org, and we will be happy to assist.
If you are not completely satisfied with your order please contact Customer service (contact details below) who will assist you further.
We are happy to exchange or refund your order within 14 days of receipt.
If a subscription is cancelled, the balance remaining would be credited to your bank account.
T +44 (0) 1234 331 431
Any complaints need to be made in writing to:
PO BOX 1592
We will investigate and aim to be in touch within 5 working days.
Please note: Due to ongoing issues with postal and courier services, due to the current COVID-19 pandemic throughout the world,
no delivery date guarantees are in force from any courier at this time.
The minimum delivery times before we can investigate a missing item with the courier is determined by region as follows:
UK : Up to 28 days from dispatch | EU: Up to 60 days from dispatch | ROW: Up to 90 days from dispatch.
We apologise for any delay and be assured all in stock items are posted with in 24 to 48 hours of the receipt of your order.
We are always happy to help, please email email@example.com or call us on +44 (0) 1234 331 431.