COVID-19 Delivery Updates
As of today, we have seen some severe delays with our postal services. We are constantly monitoring all postal services to make sure we provide the very best delivery times to our customers. We will keep this page as up to date as possible.
Please note: Due to ongoing issues with postal and courier services, due to the current COVID-19 pandemic throughout the world,
no delivery date guarantees are in force from any courier at this time.
The minimum delivery times before we can investigate a missing item with the courier is determined by region as follows:
UK : Up to 28 days from dispatch | EU: Up to 60 days from dispatch | ROW: Up to 90 days from dispatch.
We apologise for any delay and be assured all in stock items are posted with in 24 to 48 hours of the receipt of your order.
We are always happy to help, please email firstname.lastname@example.org or call us on +44 (0) 1234 331 431.
Subscription copies via Royal Mail:
UPDATE PROVIDED BY ROYAL MAIL:
Normal deliveries should take place throughout the UK today. However, despite our best endeavours, it’s likely some areas of the country will experience some level of disruption due to Coronavirus-related absences at local mail centres or delivery offices. We’re sorry about this. Every item of mail is important to us, so we’re working hard to keep any delays to a minimum. Thank you for your patience and understanding in these unprecedented times.
Royal Mail Coronavirus Service Updates can be found here.
We are working with our airline and postal/courier partners across the globe to maintain services, however delays should be expected. Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing.
The number of countries that we can access is changing daily. Most major export routes remain open, and we continue to accept and process mail, although customers may experience varying levels of delay.
There are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations.
Royal Mail International Incident Updates can be found here.
General orders via couriers:
UPDATE PROVIDED BY PARCELS 2 GO:
Our couriers are experienced and have contingency plans for a number of different scenarios to minimise any disruptions to collections and deliveries, whilst ensuring customer needs are met in the event of localised service disruption.
We are reviewing daily and following the guidance of Public Health England and the World Health Organisation closely for any changes and or updates.
The current situation within the UK is business as usual with some impact on drop shop and signature services.
Our services may experience delays and even suspensions to some areas internationally.
(We are monitoring the suspension list and currently our customer base is unaffected.)